Return policy

Due to the technical nature of our equipment and the logistics involved in hardware distribution, all sales are final. Please review the policy details below before placing your order.

1. No Change-of-Mind Returns

We do not accept returns, refunds, or exchanges for a change of mind, incorrect ordering, or if the hardware is incompatible with your system setup.

We strongly encourage all customers to verify hardware specifications, compatibility, and requirements with their network administrator or our support team prior to purchasing.

2. Damaged, Defective, or Incorrect Items

We take great care in fulfilling your order, but if an issue arises upon delivery, we will work quickly to resolve it in accordance with the Australian Consumer Law (ACL).

If your order arrives:

Damaged in transit
Defective or Dead on Arrival (DOA)
Incorrect (you received a different item than ordered)

Please contact us within 7 days of delivery so we can evaluate the issue and arrange a repair, replacement, or appropriate remedy.

How to Report an Issue:

Email our support team at info@comsource.com.au.
Include your Order Number or Invoice Number.
Provide a clear description and photos/videos of the defect or damage.

3. Manufacturer Warranty Claims

Many of our products (including Yealink phones, modems, and headsets) come with standard manufacturer warranties. If your hardware develops a fault after the initial delivery period:

We can assist you in processing a warranty claim with the hardware manufacturer.
Hardware sent in for warranty evaluation must be accompanied by proof of purchase.
Warranty claims do not cover damage caused by misuse, unauthorised modification, power surges, or physical damage.