Telecom Blog

NBN Co has removed crucial information from its website

2 Feb 2017

In late 2016 while Australia focused on Christmas dinners, NBN Co quietly changed the information that it displays on its website regarding connection dates. Whilst the date at which you can apply for NBN through Comsource has remained on their site (Ready for Service Date – RFSD), crucially the type of connection (Service Type) has been removed.

Why do you care?

Previously the NBN Co website would specify the type of connection that would one day be made available to you and this had great significance because Fibre to the Premises (FTTP ) meant you would have optical fibre cable right to your front door, whereas Fibre to the Node (FTTN) meant optical fibre cable to the end of your street (or basement ) and then good old copper wire for the last part of the journey.

While still a huge advance over the ADSL methods of old, having any copper wire in the journey is never a good thing. NBNCo is doing this so as to speed up their rollout and please Canberra. Clearly it is much simpler to run a single fibre to the end of a street and use the existing copper wire to take the signal to your door – but consumers need to be made aware that they are being sold a watered down service with reduced performance levels,

Sadly there is little avenue to appeal this because NBN Co is embracing a ‘multi technology mix’ in its effort to meet rollout targets. We recommend that you get in touch with your Comsource Account Manager now to help you to work out what type of NBN service you can look forward to and when, call us now on 1300 882 896.


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